CLOUD SERVICE PLAN
RANGEISP CLOUD SERVICE PLAN (CSP)
Basic environments
with existing IT or MSP
Standard
Enterprise
Details
Severity Level 3 (Minimal Business impact) We respond within eight business hours
Severity Level 3 – Minimal business impact- We respond within business hours
Orange ISP Basic Technical Support
Billing and Subscription Management Support
Billing and Subscription Management Support is the ability to call someone to discuss your bill, charges, and subscriptions
8am to 5pm PST Support for High impact issues
8 to 5 normal business support for high impact issues
24/7 Call Center trouble ticketing, next business day resolution
Access to a 24/7 technical call center after a support ticket has been submitted
24/7 Call Center, on-demand resolution
Access to a 24/7 technical call center after a support ticket has been submitted
Severity Level 2 (Moderate impact to Business) We respond within four hours
Severity Level 2 – Moderate business impact
– We respond within 4 hours
24/7 response for high and
critical-impact issues
Technical Support Escalations
Technical support escalations
Orange ISP Advanced Technical Support
Advanced Orange ISP Technicial Support such as diagnosing performance issues, latency issues, etc
Third-Party Software Support, Configuration, Guidance, and Troubleshooting
Limited third-party software support, configuration, guidance, and troubleshooting
Severity Level 1 (Critical impact to Business) We respond within one hour
Severity Level 1 – Critical business impact – We respond within 1 hour
Orange ISP Dedicated Account Representative
Orange ISP assigns a dedicated account manager for account questions, concerns, and escalations
Orange ISP Dedicated Cloud Engineer
Orange ISP assigns a cloud engineer to oversee your environment that can be reached directly and engage with during normal business hours
Orange ISP Cloud Deployment Team Analysis
Orange ISP engineers review your cloud environment quarterly and provide the client with recommendations, concer
Recommended for:
Basic
Environments
Production
Workload
Environments
Business Critical
Dependent
Environments
Recommended use cases
Pricing
Automatically
Included with all
Orange ISP Cloud
Instances
$175 a month
per Cloud
Instance
$300 a month
per Cloud
Instance
Price per month per Cloud Instance