RANGEISP CLOUD SERVICE PLAN
Basic environmentswith existing IT or MSP
Standard
Enterprise
Details
Severity Level 3 (Minimal Business impact) We respond within eight business hours
Severity Level3-Minimal business impact- We respond within a business hours
Orange ISP Basic Technical Support
Billing and Subscription Management Support
Billing and Subscription Management Support is the ability to call someone to discuss your bill, charges, and subscriptions
8am to 5pm PST Support for High impact issues
8 to 5 normal business support for high impact issues
24/7 Call Center
Access to a 24/7 technical call center after a support ticket has been submitted
Severity Level 2 (Moderate impact to Business) We respond within four hours
Severity Level 2 – Moderate business impact– We respond within 4 hours
24/7 response for high andcritical-impact issues
Technical Support Escalations
Technical support escalations
Orange ISP AdvancedTechnical Support
Advanced Orange ISP Technicial Support such as diagnosing performance issues, latency issues, etc
Third-Party Software Support, Configuration, Guidance, and Troubleshooting
Limited third-party software support, configuration, guidance, and troubleshooting
Severity Level 1 (Critical impact to Business) We respond within one hour
Severity Level 1 – Critical business impact – We respond within 1 hours
Orange ISP DedicatedAccount Representative
Orange ISP assigns a dedicated account manager for account questions, concerns, and escalations
Orange ISP DedicatedCloud Engineer
Orange ISP assigns a cloud engineer to oversee your environment that the client can email directly and engage with during normal business hours
Orange ISP CloudDeployment Team Analysis
Orange ISP engineers review your cloud environment quarterly and provide the client with recommendations, concer
Recommended for:
BasicEnvironments
ProductionWorkloadEnvironments
Business CrticalDependantEnvironments
Recommended use cases
Pricing
AutomaticallyIncluded with allOrange ISP CloudInstances
100$ a monthper CloudInstance
300$ a monnthper CloudInstance
Price per month per Cloud Instance