RANGEISP CLOUD SERVICE PLAN (CSP)

Basic environments
with existing IT or MSP 		Standard Enterprise Details
Severity Level 3 (Minimal Business impact) We respond within eight business hours
Severity Level 3 – Minimal business impact- We respond within business hours
Orange ISP Basic Technical Support
Includes Basic Orange ISP Technical Support such as powering servers on or off adding more resources, etc
Billing and Subscription Management Support
Billing and Subscription Management Support is the ability to call someone to discuss your bill, charges, and subscriptions
8am to 5pm PST Support for High impact issues
8 to 5 normal business support for high impact issues
24/7 Call Center trouble ticketing, next business day resolution
Access to a 24/7 technical call center after a support ticket has been submitted
24/7 Call Center, on-demand resolution
Access to a 24/7 technical call center after a support ticket has been submitted
Severity Level 2 (Moderate impact to Business) We respond within four hours
Severity Level 2 – Moderate business impact – We respond within 4 hours
24/7 response for high and critical-impact issues
24/7 response for high and critical-impact issues
Technical Support Escalations
Technical support escalations
Orange ISP Advanced Technical Support
Advanced Orange ISP Technical Support such as diagnosing performance issues, latency issues, etc
Third-Party Software Support, Configuration, Guidance, and Troubleshooting
Limited third-party software support, configuration, guidance, and troubleshooting
Severity Level 1 (Critical impact to Business) We respond within one hour
Severity Level 1 – Critical business impact – We respond within 1 hour
Orange ISP Dedicated Account Representative
Orange ISP assigns a dedicated account manager for account questions, concerns, and escalations
Orange ISP Dedicated Cloud Engineer
Orange ISP assigns a cloud engineer to oversee your environment that can be reached directly and engage with during normal business hours
Orange ISP Cloud Deployment Team Analysis
Orange ISP engineers review your cloud environment quarterly and provide the client with recommendations, concer
Recommended for:
Basic Environments
Production Workload Environments
Business Critical Dependent Environments
Recommended use cases
Pricing
Automatically Included with all Orange ISP Cloud Instances
$175 a month per Cloud Instance
$300 a month per Cloud Instance
Price per month per Cloud Instance
Testimonial

Trusted by users around the world

I’d been limping along, creating and updating my website on a platform that was not easy to navigate. Add in the fact that I’m just not very good at that sort of thing and have even less patience. I started researching web design companies and was again pretty intimidated by the process. Intimidated by the prices I was quoted and intimidated by all of the technical language. I finally reached out to Global IT. When I spoke with Jayme she “got me”. She didn’t overwhelm me with a lot of jargon. She listened to me and my needs. The entire process was painless and seamless with regular check-ins on status and preferences. She gave me clear direction on what I needed to do on my part to ensure the functionality that I requested was built. I couldn’t be happier with the end product. The cost was reasonable and the service was exceptional. Global IT embodies a no pressure and relaxed atmosphere while also driving for incredible results. If you’re looking for technical services and support of any kind, I couldn’t recommend Global IT any more highly.

Janet Z.
President. Janet Zavala Coaching

Global IT has been our DIA provider for over 7+ years and our Cloud and Managed IT provider for 8+ years (from 2012). Since we have been working with Global IT our infrastructure has stabilized and our network is secure. Global IT handled an office expansion for us with no issues. We highly recommend their Managed IT services because they provide hands-on support. All calls go directly to a certified engineer and trouble tickets get resolved quickly and precisely.

Sam J.
Senior Vice President. Mr. C Hotels

We were lucky to find Global IT back in 2008. Whittier Fertilizer has grown since and we can attribute much of our success to our partnership with Global IT.

Our website has grown from a standard 5-page website to a 100+ page website, with user engagement every day. They handle everything IT, which allows our operations to not only run smoothly but continue to grow.

When we have technical issues, the Global IT techs are quick to find the solution. They have set up the proper backup and security in place which gives us peace of mind. If you are looking for a vendor with years of experience in all fields of technical, Global IT is your go-to IT company.

Jim O.
President. Whittier Fertilizer

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